Owned product strategy and roadmap for Kajabi's payments subscription platform, enabling creators to onboard, monetize, and receive payouts reliably across global markets.

• —Led development and scaling of seller onboarding, billing, and payout systems supporting thousands of creators, improving monetization and seller activation.
• —Defined and executed the Kajabi Sales Tax Tool, leading vendor selection, pricing strategy, contract negotiation, implementation, and GTM rollout across customer segments — grew from 0 to 10k MAU with over $20M in payments volume monthly.
• —Negotiated and launched Kajabi Capital, a business financing product (Merchant Cash Advance), collaborating on underwriting strategy, operational integrations, and GTM execution with legal, data (ML), and payment risk teams.
• —Drove improvements to checkout and billing flows that increased conversion and monetization while maintaining platform stability and financial compliance.
• —Defined and launched Kajabi's payment risk framework, partnering with Legal, Risk, and Compliance to minimize platform credit exposure.
• —Defined Kajabi's dispute handling framework from customer experience to optimizing for win rates.

Strategic and technical partner to Tier 1 marketplace platforms ($10B+ annual volume), advising on seller onboarding, monetization strategy, payout infrastructure, and payments operations to support scalable marketplace growth.

• —Created an internal payments monetization advisory service, delivering playbooks for billing strategy, contract structuring, and pricing tiers.
• —Led cross-functional efforts across sales, professional services, and product to define and implement GTM strategies for monetization.
• —Built scalable risk and optimization plans for enterprise clients in collaboration with internal engineering and operations.

Owned commercial product delivery for Visa Business Solutions, including commercial file formats, CTA automation, and data infrastructure.

• —Planned and launched VCF 4.4, a commercial Visa file format adopted by top-tier issuers (Citi, Bank of America, Wells Fargo, Chase), leading spec design, backward compatibility (v4.0–3.3), and downstream application support.
• —Led CTA data enrichment that integrated issuer card data with travel agency POS systems (Concur, Navan) to automate reconciliation and enable corporate travel spend analysis — scaled to 100 corporates processing 125K–200K transactions annually.
• —Led a major revamp of VIDS (Visa Intellilink Data Solutions), redesigning the UI and introducing automated deployment tooling; enabled rapid onboarding of ~100 credit unions within 18 months, significantly reducing implementation effort and time to value.

Led US payments product management at Finastra, directing the launch and evolution of core payments infrastructure products.

• —Directed the launch of the Total Payments platform — a payment decision engine retooled to optimize transfer method selection based on sending and receiving bank, adopted by First Republic Bank.
• —Released a major upgrade to GFX (Finastra's wire processing product) with enhanced wire risk monitoring and LexisNexis OFAC integration; 80% of the user base had adopted the upgraded version by departure.
• —Championed operational and strategic improvements, shortening project cycles by 40% and increasing team productivity by 30%.
• —Drove new product implementations and developed processes for scalable deployments through direct involvement in strategic client-facing engagements (Project Manager, 2014–2015).

Onboarded large retailers onto the eBay platform and coordinated with internal teams to drive creative solutions for integration challenges.

• —Onboarded large retailers onto the eBay platform and coordinated with internal teams to drive creative solutions for integration challenges.
• —Additional Experience: Client Solutions Manager, Fiserv | Lead Functional Analyst, Trinity Technology Group

Board leadership and governance for a San Francisco Bay Area nonprofit.